Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
We may ask for your personal information when you’re discussing a service issue on the phone with an associate, or purchasing a product.
When you interact with House of Celesty, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the House of Celesty products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve House of Celesty’s products.
House of Celesty takes your privacy very seriously. House of Celesty does not sell or rent your contact information to other marketers.
Within the House of Celesty Group
Disclosure of Information
The House of Celesty does not provide personally identifiable information to unaffiliated third parties for their use in
marketing directly to you. We may use unaffiliated companies to help it maintain and operate its website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. We may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as our business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If the House of Celesty, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
Consumer Opinion Surveys
We occasionally conduct online consumer surveys to learn about your views on important privacy issues. We do not collect personally identifying information in these surveys. We use the survey data for research and to improve our services.
help you navigate our website
facilitate the sign up and login process for our services
personalize your experience
analyze which pages our site visitors visit
measure advertising and promotional effectiveness
Please note that some cookies may be placed by a third party service provider who performs some of these functions for us.
How we protect your personal information
House of Celesty takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. House of Celesty will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the House of Celesty website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Our companywide commitment to your privacy
As we said, House of Celesty takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to House of Celesty employees and strictly enforce privacy safeguards within the company. In addition, House of Celesty supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.
House of Celesty’s website has links to the sites of other companies. House of Celesty is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Changes to this Privacy Statement
Please note that this Privacy Statement may change from time to time. If we change this privacy statement in ways that affect how we use your personally identifying information, we will advise you of choices you may have as a result of those changes. We will also post a notice on our home page that this Privacy Statement has changed.
All trade marks registered. All rights reserved. In accordance with laws governing literary and artistic property rights or other similar rights, the reproduction or redistribution of the elements that make up the House of Celesty website, in whole or in part, is strictly prohibited.
All of the brands cited herein are registered trademarks.
The House of Celesty welcomes you to its website. While we have endeavoured to ensure the accuracy of the information accessed via the website, we do not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website, and declines all responsibility for technical inaccuracies or other errors. The House of Celesty declines all responsibility for any difficulties encountered in accessing the site or for any communication line failure. effective date: ______ 2010